返金ポリシー

At MVPs.com ("we," "our," or "the Company"), we are committed to providing our customers with high-quality sports memorabilia and a satisfying shopping experience. Due to the unique nature of the products we sell and the constantly evolving sports memorabilia market, we have specific guidelines for returns and refunds. Please read our Return and Refund Policy below.

1. Returns Policy

1.1 ELIGIBILITY FOR RETURNS

All returns must be initiated within 14 days from the date you receive the item. Please contact us within this time frame to request a return.

1.2 CONDITION OF RETURNED ITEMS

To be eligible for a return, the item must be in new, unused, and resaleable condition. All original packaging, tags, and certificates of authenticity must be included in the return. We cannot accept returns on items that have been used, altered, or damaged by the customer.

1.3 NON-RETURNABLE ITEMS

The following items are non-returnable:

• Custom or personalized items
  
  
• Items marked as "Final Sale"
  
  
• Items returned outside the 14-day return window
  
  
• Autographed or limited-edition memorabilia that has been tampered with or used
  
  
• Mystery boxes that have been opened. Because the value of a mystery box depends on its contents being unknown and sealed, an opened box cannot be returned to resaleable condition. Unopened mystery boxes may be returned under clauses 1.1 and 1.2.

2. Refunds and Credits

2.1 REFUND PROCESS

If your return is approved, we will issue a refund in MVPs store credit, to be used on our website. This credit is issued as an electronic gift card redeemable against future purchases.

• Refunds are processed within 7–10 business days after the return has been received and inspected.

• Store credit covers the price of the returned item(s) only. It does not include shipping costs or fees.
  

2.2 NO CASH REFUNDS

We do not offer cash refunds. All refunds are provided as MVPs store credit, which can be used toward any future purchase on our website.

2.3 YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes any right you have under the mandatory consumer protection laws of your country of residence. Where those laws give you a right that conflicts with any part of this policy, those laws prevail and this policy applies only to the extent they permit.

Consumers in the United Kingdom and the European Union. If you are a consumer resident in the UK or the EU, you have a statutory right to cancel a distance purchase within 14 days of receiving the goods, without giving a reason, and to receive a refund of the price you paid to your original payment method. Where that right applies we will honour it, and clause 2.2 does not apply to you.

To exercise this right, email info@mvps.com within 14 days of delivery, quoting your order number and stating that you wish to cancel. Please return the goods to us within 14 days of notifying us. You are responsible for the cost of return shipping. We may reduce your refund to reflect any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. We will issue your refund within 14 days of receiving the goods back, or of receiving proof that you have dispatched them.

Statutory cancellation rights do not apply to goods made to your specifications or clearly personalised

3. Shipping Costs

• Return Shipping: The customer is responsible for all return shipping costs, unless the item is found to be faulty or defective upon inspection.

• Shipping Costs on Refunds: Shipping charges on the original order are non refundable.

4. Faulty or Damaged Items

4.1 DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, contact us at info@mvps.com within 7 days of receiving it. We will work with you to resolve the issue, including a replacement or full MVPs store credit.

4.2 FAULTY ITEMS UPON INSPECTION

If a returned item is found to be faulty or damaged due to a manufacturing defect or a shipping error, we will issue full MVPs store credit and cover the cost of return shipping.

5. Exchanges

We do not offer direct exchanges. To exchange an item, return the original for MVPs store credit and place a new order.

6. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Please review it periodically.

7. Contact Us

For questions or help with a return or refund, contact our customer service team at info@mvps.com.